Support
Need help with DocScan Pro? Check the FAQ below or contact us directly.
Frequently Asked Questions
How do I scan a document?
Tap the scan button and point your camera at any document. DocScan Pro auto-detects the edges, de-skews the page, and extracts text. Scan multiple pages in one batch by tapping the camera again.
Can DocScan Pro extract text from a scanned document?
Yes. Apple's on-device Vision framework runs OCR locally on your device — no image leaves your phone for text recognition. The recognized text is searchable and copy-able.
Does the AI see my documents?
Only when you opt into the AI summary or key-field extraction. Raw OCR text (not the image) is sent for analysis and discarded after the response. Images never leave your device for OCR itself.
What formats can I export to?
Premium users export to PDF, PNG, and plain text. Free users can view and copy text from up to three pages per scan.
Is there a watermark on exported PDFs?
No. Premium exports are watermark-free. Free-tier users see a small footer line on exports — upgrading removes it entirely.
Is there a daily usage limit?
Yes, AI summary and key-field extraction have a daily limit of 50 calls per device to ensure service quality. The limit resets every 24 hours.
How do I cancel or refund a subscription?
Subscriptions and refunds are handled by Apple. Go to Settings > Apple ID > Subscriptions on your device, or contact Apple Support directly.