Support
Need help with DocScan Pro? Check the FAQ below or contact us directly.
Frequently Asked Questions
How do I scan a document?
Tap the scan button and point your camera at any document. DocScan Pro auto-detects the edges, de-skews the page, and extracts text. Scan multiple pages in one batch by tapping the camera again.
Can DocScan Pro extract text from a scanned document?
Yes. Apple's on-device Vision framework runs OCR locally on your device — no image leaves your phone for text recognition. The recognized text is searchable and copy-able.
Does the AI see my documents?
Only when you opt into the AI summary or key-field extraction. OCR runs on your device first, then the recognized text is sent for analysis and discarded after the response. Images are not sent for AI summaries.
What formats can I export to?
You can export full-page PDFs. Free exports include a small DocSift AI watermark; Premium removes the watermark.
Is there a watermark on exported PDFs?
Yes for free exports. Premium exports are clean PDFs without the DocSift AI watermark.
Is there a daily usage limit?
Yes, AI summary and key-field extraction have a daily limit of 50 calls per device to ensure service quality. The limit resets every 24 hours.
How do I cancel or refund a subscription?
Subscriptions and refunds are handled by Apple. Go to Settings > Apple ID > Subscriptions on your device, or contact Apple Support directly.
Still need help?
Send us an email and we'll get back to you as soon as possible.
support@skybringup.com