Support

Need help with DocSift AI? Check the FAQ below or contact us directly.

Frequently Asked Questions

How do I scan a document?

Tap the scan button and point your camera at any document. DocSift AI auto-detects the edges, de-skews the page, and extracts text. Scan multiple pages in one batch by tapping the camera again.

Can DocSift AI extract text from a scanned document?

Yes. Google ML Kit runs OCR on your device, so document images do not leave your device for text recognition. The recognized text is searchable and can be copied.

Does the AI see my documents?

Only after you explicitly tap Analyze with AI. DocSift AI sends the recognized text and the context needed for that analysis through the Skybringup Gateway to a third-party AI model. Scanned page images are not sent.

What formats can I export to?

You can export full-page PDFs. Free exports include a small DocSift AI watermark; Premium removes the watermark.

Is there a watermark on exported PDFs?

Yes for free exports. Premium exports are clean PDFs without the DocSift AI watermark.

What does Lifetime Premium include?

Lifetime Premium is a one-time purchase that unlocks AI summaries, key fields, action items, and clean PDF export without the DocSift AI watermark. It does not renew automatically.

How do I restore a purchase or request a refund?

Use Restore Purchases in the App to recover an eligible previous purchase. Refund requests are reviewed and managed by Apple through its standard refund process or Apple Support.

Still need help?

Send us an email and we'll get back to you as soon as possible.

support@skybringup.com